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Answers to most frequently asked questions

Feel free to ask, we’re happy to answer. At Hotel Mediterraneo, we like our guests to have total peace of mind, so we've prepared a list of answers to any questions that might spring to mind, and perhaps even those that don't!

Hotel Mediterraneo Chioggia
Check-in is from 2pm to 10pm; check-out is from 7am to 11am. If you think you might arrive earlier and need to get straight into your room, you can make a reservation for the previous night too. If you'd like to leave later, book an additional night so that you can have access to your room until the moment you leave. If the room is not available, we will store your bags free of charge, both upon departure and arrival. If you haven’t booked using this method, early check-in and late check-out will be allowed depending on last-minute availability, with a surcharge equal to 50% of the cost of the overnight stay. All services will cease at the time of check-out, including availability of parking space.
The breakfast buffet is available from 7.30 to 11.00 and includes homemade cakes, biscuits, bread and focaccia.

The reception is open 24 hours a day.
Our chefs cook delicious gluten-free meals for those who suffer from food intolerances and allergies (for a surcharge). We kindly ask that you book this service in advance. We are available to prepare delicious meals according to your needs.
Of course, we love animals. From us, they are always welcome. Just follow a few simple rules: they can access the room and lobby, they can enter the restaurant in a reduced number. On departure, the room that housed one or more animals is treated with a special washing, so as to ensure maximum hygiene. In case of damage to property or persons, the responsibility of the animal is of the owner. The number of your furry friends is limited, to ensure all guests a peaceful stay. The service costs € 10.00 (per dog) per day. Please keep dogs on a leash.
The Smart Hotel Mediterraneo has some rooms equipped for the disabled, with grab bar, special shower and shower. The entire hotel and all the services are also accessible by wheelchair. In case of special needs, a visit of the customer is preferable.
We have a small internal parking and a car park, about 300 meters from our hotel. The cost of this service is € 10 (per day). You can access the outdoor parking H24 with the special magnetic card that you can request at the reception, while in the internal one you must show the pass that will be issued to you at check in. You can book the service, but not the exact place to park.The indoor one is closed from midnight to 6.30 am. In case of people with disabilities it is possible to park free of charge on the seafront in the special spaces and places marked by blue stripes. NB: the availability of the parking space ends at check-out, or 11:00 on the day of departure.
The beach is located 300 meters from the hotel. We do not have a beach service, but, by asking at the reception, you can receive all the information and advice on the beaches and bathing sites near the hotel.
All rooms are equipped with minibar where you will find a list of products that you can request for a fee at reception.
We want you to start your day with a smile!
For this reason, your reservation also includes a buffet breakfast, served from 7:30 to 11:00 on the first floor.
We want to maintain a pleasant environment for all guests, both those who stay with you, and those who will come after: for this reason it is forbidden to smoke in the room and on the balcony of the room.
WARNING: in case of transgression, there is a penalty of € 100.00 on the cost of the stay.
But as relaxation experts, we also know that a cigarette break is essential; therefore, we have set up a smoking area outside.
We have an internal laundry service for a fee. Ask at reception.
This service is included in some rooms. For other types of accommodation, towels are charged (cost € 8.00). If you want to change the dirty towels, at the reception we will deliver you clean towels at a cost of € 8.00 each.
Yes, you can connect with our Wi-Fi throughout the hotel. At check-in you will be provided with the password to access our Wi-Fi.
We accept payments by cash, cheque, and all major credit cards (Visa, Visa Electron, Mastercard) and EFTPOS.
For online bookings made on our site you will need your credit card number and expiration date, as a guarantee only. Money will not be withdrawn until the time of departure, except in cases of no-show or for early departure without justified reason. We reserve the right to check the validity of your credit card. In case of errors, missing or invalid data, the reservation will not be validated. Alternatively, 30% of the total booking is required by bank transfer. In the event that you cancel your reservation within 3 days prior to arrival, the payment will be considered valid for another holiday during the year (also of shorter duration). If, however, you do not comply with the above terms, the payment is retained as a cancellation fee.
If the booking was made online from our website, you will receive a confirmation email with details of your booking as soon as the process is concluded. If the booking is confirmed by way of a bank transfer or money order, we will send you a confirmation email only once the deposit has been effectively received.
You can cancel your reservation at any time without penalty until 2pm on the third day before the date of arrival, notifying us either via fax or email; we will offer you the option to recover your deposit by booking another stay, even if shorter, to be used by the end of the current year. In case of late cancellation or no-shows, the deposit will be withheld.
We admit, we are not a Family Hotel, but we try to come in against everyone, with a Baby Kit including services designed for the little ones. Our baby area can be accessed freely, every day, by mothers with children who wnat to use the material or heat the food brought from home.
Rent your bike for just 3 euros per day. We also provide electric bikes for a fee of 20 euros per bike (daily rental) or 10 euros for 4 hours for your excursions. Having a limited number of bicycles, booking is recommended. In case of neglect by the guest, we will be forced to withhold the cost of any damage.
A cool cocktail at sunset, a tasty aperitif with a breathtaking view: the Settimo Sunset Bar is the one for you.
The lift opens the doors in front of a priceless view of the city of Chioggia and the beach of Sottomarina and introduces you to a special place where you can spend a few hours chatting, good music and sparkling cocktails.
The Settimo Sunset Bar is also open to non-residents in the hotel seasonally. Access can be denied in case of high turnout or private events and in case of bad weather.

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Hotel Mediterraneo a Chioggia

Smart Hotel Mediterraneo ****

Lungomare Adriatico, 6 | 30015
Sottomarina di Chioggia - Venezia
VAT Number 02736200276



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Photos by STUDIO FOTOGRAFICO FRANCESCA PAGLIAI
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